Privacy Policy
The Posh Pet Co (trading name of The Posh Pet Kitchen Limited) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website (https://theposhpetco.co.uk/) or engage with our services.

1. Information We Collect

We collect the following types of personal information:

  • Contact Details: Name, email, phone number, address

  • Pet Information: Breed, health details, behaviour notes

  • Communication Data: Messages sent via email, WhatsApp, or our website

  • Transaction Data: Payments made via Stripe or PayPal (we do not store payment details)

  • Marketing Preferences: If you subscribe to future marketing emails

  • Website Usage Data: IP address, cookies, and analytics data

2. How We Collect Your Information

We gather information in the following ways:

  • When you contact us via email, WhatsApp, or in person

  • When you complete forms on our website or through Google Ads

  • Through cookies and analytics when you browse our website

3. How We Use Your Information

Your data is used to:

  • Provide and manage our dog daycare services

  • Respond to inquiries and customer support requests

  • Process payments securely

  • Improve website functionality and user experience

  • Send marketing emails (only if you have opted in)

  • Comply with legal obligations

4. Data Sharing & Third Parties

We do not sell or rent your personal data. However, we may share it with:

  • Payment Processors: Stripe and PayPal (for transactions)

  • Marketing Tools: For email marketing

  • Analytics Providers: Google Analytics to track website performance

  • Legal Authorities: If required by law

5. Cookies & Tracking

We use cookies to enhance your experience on our website. These include:

  • Essential Cookies: Necessary for website functionality

  • Analytics Cookies: Track user behavior via Google Analytics

  • Marketing Cookies: Used for advertising and retargeting

You can manage cookie preferences through your browser settings.

6. Your Rights

You have the right to:

  • Access and request a copy of your personal data

  • Correct any inaccuracies in your information

  • Request deletion of your data (where legally applicable)

  • Opt-out of marketing communications at any time

To exercise these rights, contact us at [insert email].

7. Data Security & Retention

We take appropriate security measures to protect your data. Information is retained only for as long as necessary to provide services and meet legal requirements.

8. Changes to This Policy

We may update this policy from time to time. Any changes will be posted on this page with an updated revision date.

9. Contact Us

For any privacy-related inquiries, please contact us